Shipping policy

Order processing

Orders are normally processed within 1–3 business days after payment. Orders placed on weekends or public holidays begin processing on the next business day. Processing time is separate from courier transit time. If we expect a significant delay, we will contact you.

Shipping charges

Free shipping across New Zealand for orders at standard website prices. Prices are in NZD. Wholesale shipping arrangements remain unchanged. International delivery options and charges are shown at checkout before payment.

Delivery and delays

Courier delivery estimates are separate from processing time. If we agree a delivery timeframe, your order must arrive within that timeframe. Otherwise, delivery must take place within a reasonable time. If your order is delayed, contact us and we will investigate with the courier.

Responsibility for delivery

When BarberHub arranges delivery, we are responsible for your order until it reaches you, subject to applicable consumer law. Contact us if your order arrives damaged, is incorrect or incomplete, or does not arrive. Please check your delivery address carefully and contact us promptly if you notice an error.

Damaged, incorrect or missing items

Please contact szbsa_2010@hotmail.com as soon as reasonably possible with your order number, a description of the issue and, where available, photographs of the item and packaging. Contacting us within seven days helps us investigate promptly, but this is not a deadline that removes your rights under the Consumer Guarantees Act. We will provide the remedy required by applicable law.

Failed delivery and returns to sender

If re-delivery is needed because you supplied an incorrect address or did not meet an agreed delivery requirement, we will explain any reasonable additional charge before arranging it. This does not limit your rights where BarberHub or its delivery provider is responsible for the problem. Refunds of delivery charges are handled according to applicable law and the circumstances of the order.

International delivery

International delivery availability and shipping charges are shown at checkout. Any import duties or local charges not collected at checkout remain subject to the destination country's rules. Contact us if you need help with a delayed international order.

Your rights and contact

Nothing in this policy limits rights that cannot be excluded under the Consumer Guarantees Act or other applicable law. For delivery help, email szbsa_2010@hotmail.com.